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Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Disconnected phone number

I have been on maternity leave, and found my work number disconnected. I now have to reprint all my business cards and contact my clients. Why can I not have my old number back

Adding a Big Value Bundle

Hi! I haven’t used my Vodafone SIM card for a month, and when I tried to return to using it, I couldn’t add a big value bundle to my account. I had one before, for 20£, but when I’m trying to add it now, I keep receiving a message that I have to top ...

SIM card stopped working

My payg SIM card has stopped working. I haven’t exceeded the 180 days (getting close now) of not using it, so wonder if the sim has become faulty. Can anyone offer help. I have a fair amount of credit on it that I’ve used to make charity donations wi...

rozz by • 4: Newbie
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  • 2 replies
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Topping up Italian SIM card

Hi folks, just trying to find out if there's any way of topping up - online or in UK - a SIM card I bought from a local store in Italy (it's too much for TOBi to handle). I needed an Italian phone number to conduct some bank business and swap the SIM...

Resolved! Why am I getting 3G?

Hey, I have 2 sim cards but one is receiving 4G but the other is using 3G. I tried everything but it doesn't switch to 4G. What can I do? 

Question about picking up PAYG sim card

Hey soon to be neighbours, I'll be moving to London next week and need a sim card for my phone asap. I think I'll go with the Vodafone Pay as you go option with one of their "freebees". Does anyone know if I can walk into a Vodafone shop and walk out...

Sorry. We couldn't complete your top up at the moment.

When trying to use the My Vodafone app on my phone, my wife's, or my daughter's (all managed by me), when I go to the top up page and try to add a card, I get: Sorry. We couldn't complete your top up at the moment. Please try again later. I'm trying ...

Dejaibe by • 3: Seeker
  • 5888 Views
  • 8 replies
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Expiry of topup data and text allowances

Apologies if my question has been answered elsewhere, I've searched but can't find a similar problem on this forum.When I buy a topup for my phone I get minutes, texts and data, where the text and data allowance expires after 30 days. Does the clock ...