Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Sorry. We couldn't complete your top up at the moment.

When trying to use the My Vodafone app on my phone, my wife's, or my daughter's (all managed by me), when I go to the top up page and try to add a card, I get: Sorry. We couldn't complete your top up at the moment. Please try again later. I'm trying ...

Dejaibe by 3: Seeker
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Expiry of topup data and text allowances

Apologies if my question has been answered elsewhere, I've searched but can't find a similar problem on this forum.When I buy a topup for my phone I get minutes, texts and data, where the text and data allowance expires after 30 days. Does the clock ...

Resolved! Vodafone Germany - recover inactive number

From March 2019 to August 2019 I had a Vodafone prepaid contract and a number of my own for the duration of an academic exchange.I came back to my homeland where there's no Vodafone. I kept the SIM card. I'm going back to Germany in a couple of weeks...

New PAYG user (new to mobile phones too)

HiAs above, had to bite the bullet and get my first mobile phone.I joined Vodophone with a £10 bundle (not a monthly plan as I understand it).  This phone is for 'emergency use only', and so, I want to use it without a monthly plan.Am I correct in th...

LeShay by 3: Seeker
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  • 4 replies
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Top up

Hi, I topped up my account with £ 30 today to activate a "BVB30". But now I see in my account that there is only £ 29 left. Can I no longer activate a BVB30 bundle?Kind regards Gert Jan

Resolved! Payg credit Q

I purchased a payg n10. Phone with sim that came with £10+ bundle a few months ago How long do I have to use the credit once its aactivated ? And how long before I need to activate until its no longer available to use? Thanks

Ruben12 by 2: Seeker
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PAYG top up

Does a top up expire within a time period as I have noticed that when I top up my 3 children's mobiles that it disappears very quickly and they hardly use their phones for texts/calls. If so then why? And then what is the best way to ensure they have...

Taylor6 by 2: Seeker
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  • 2 replies
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