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Solution

Adding voucher and when i dial 2345 the call fails

JanPreece
2: Seeker
2: Seeker

‎20-05-2021 12:23 PM

Trying to add voucher to my husbands payg he has not used it for a couple of years but the call to 2345 keeps failing

 

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2 REPLIES 2

AnnS
17: Community Champion
17: Community Champion

‎20-05-2021 12:30 PM

Hi @JanPreece 

 

I really hate to be the bearer of bad news , in line with  all networks  when the SIM has not  been used for 180 total days the service will be disconnected from the  network.

 

Unfortunately, your Husband will need a new SIM with a different number.  If he logs onto the PAYG section of the website he can order a SIM from there and add the voucher. 

JanPreece
2: Seeker
2: Seeker
In response to AnnS

‎20-05-2021 01:25 PM

Thanks for your speedy response. As I have already purchased a voucher will a sim from Argos work? 

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