A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).
I have a PAYG a/c, with a Big Value Bundle. Prior to that I had an ordinary PAYG.My dashboard tells me I am in arrears of £452.91, and it went up by £50 on the day I started making enquiries about it. I've tried Customer Service several times, Compla...
Hi, I ordered a PAYG Sim over the Internet. Then I went to a Vodafone shop and got a voucher for £10. From what I can gather, I've been automatically put on a £10 Big Value Bundle when I want to be on PAYG 1. My phone is only for emergency use and n...
Hey, I'm having issues topping up a PAYG sim.- Phoning 2345 starts with the message "We're sorry, but your balance is currently unavailable", any attempt to TopUp results in failure with some sort of "unknown problem with our system", that's with ...
I have an iphone 12 mini, on pay as you go. I have tried everything but cannot get my mobile data working. I've made sure the APN details are correct even done the resets but nothing works. When I have the wifi switched off and mobile data on, it ...
Hi,I wish for my 'My Vodafone' website page to be closed and deleted. I asked for this via chat, but I am still able to log into the account.I want it to be removed completely. Can anyone please tell me how to do this? (I am keeping my phone number, ...
The pay-as-you-go sim card in my prepaid online order never arrived and I want to cancel this order, as I bought one in store instead. Customer service asked me for the order number of the original online order, but the only reference number I receiv...
Hi,I was on a big value bundle but as I don't get a signal at home I stopped it.I've been put onto Plan 1 but I want a simple PAYG plan ie. I pay for when I use my phone.I looked in my online account and can't find a way of changing the plan and cust...
Hello, can i order Pay as you go SIM deals for the UK from Germany?Thank you!
Another day I paid 10 GPB to add to my balance. I received a SMS with this message "Contact Vodafone PIN UK and use the following PIN xxxxxxxxxxxxxxxxxxxxxxxxxxx to add 10 GBP.". I sign up for vodafone website and I tried to add this balance using "T...
HelloI live in europe but have two Vodaphone sims which I have kept active up until approx Feb 2021. It now seems that they have both become quarantined. When I login to My Vodaphone it says it is sending a text to my phone to confirm but obviously I...
