I'm not a current Vodafone customer, and have never been. But several days ago my bank card info was stolen (It's a Visa Debit) and the fraudster made a series of transactions at "VODAFONE E-COMMERCE NEWBURY GB". There were about 60 unauthorized transactions made on15 May and 15 May (15 GBP each, that is 900 in total). And there were about 50 unauthorized transactions made on11 Apr and 12 Apr (15 GBP each, that is 750 in total). (I just found that)
I've phoned my bank (not a UK bank. I'm an international student in the UK.) but unfortunately they won't refund anything before their lengthy investigation concludes.
So I talked to a Vodafone agent online, and she gave me a number of their fraud department. The fraud department was not very helpful as well. They won't help me locate the transactions in their system, and insisted that I should call the bank. A dead end.
So I would like to have your suggestions. Is there any way to push Vodafone to investigate on their side? Like blocking the fraudsters' phone account or turning the fraudsters' information to the police?
