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Pay as you go

Cannot top up PAYG

herricks
2: Seeker

I cannot top up my PAYG.

This error message always displays: 500, RC45C0 - [Error ref 1w0]

This has been happening for a week and I've lost 14 g of data I had built up.

I have cleared cache and cookies. Made no difference.

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5 REPLIES 5
BandOfBrothers
17: Community Champion

Are you able to top up one of the other ways as detailed in How-can-I-top-up-my-phone while this glitch clears up @herricks 

Live Chat or 191 can check your account.

The Social Media Team's can help too Contact-us-for-account-specific-queries. 

Also if clearing cache and data isn't helping then remove the app both from your phone and MyLibrary in the Playstore to be able to download a fresh copy of the app.

Current Phone >

Samsung Z Fold³ 5G.

Previous Phone >

Samsung Note 20 Ultra 5G - SM9860.

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herricks
2: Seeker

I am using the sim in an Alcatel Linkzone mi-fi device.

I am trying to top up through my account using a bank debit card. This problem has started since my old card expired and I entered the details of the new replacement card, which were accepted with no trouble.

Live chat is not enabled on my account.

I haven't tried, but I may be able to use a voucher.

Thanks for the link to the social media team, I'll give that a try as well.

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herricks
2: Seeker

Thanks for the reply.

I understand how card blocking works, as this has happened to me elsewhere.

Thanks for the link.

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Raz7
2: Seeker

This has been my standard experience with Vodafone for months both online and on the mobile app. No end of trouble. Solution: Dump Vodafone, life is too short for this bull. 

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herricks
2: Seeker

Thanks for the reply. I am using the sim in an Alcatel Link Zone for data downloads only to my laptop. Not through a phone. I have tried, yesterday, to top-up and I still receive the error message. I topped up with a voucher last month and will have to do the same this month. Live chat does not appear to be enabled on my account, another problem to be dealt with

I will have to contact the social media team to get this sorted out.

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