Vodafone App Not Working 4131 Error

[DavidRF]

Can anyone please help me.

I have only just recently become a Vodafone PAYG Plus user contract started on 20/12/24.

I own an iPhone 13 and when the new sim arrived I put that in the phone to check everything was OK.

I was able to log into the app with the number provided. I then had my mobile number ported across.

Whilst waiting for the port to actually happen I was still able to log into my app using the ported number (The one I am using now) 

But as soon as the port was completed I can no longer access the app at all.

Error Code: 4131

I have deleted the app / reset the app  / changed my password

All I keep getting is:

Sorry This Number Is Currently Not Supported By The App

If you have another Vodafone account

eg a personal mobile account you can still access it from this app

If you've recently changed your account or SIM card please try an App reset

Please see screenshot attached

I even rang customer services who were unable to solve this issue. Which was a real surprise as its their app and I was expecting they'd be able to alter things from their end seems though its their system.

Can anyone please help

Thanks in advance 

[AnnS]

To check @DavidRF .  Have you tried logging into the account and selecting the transfer number section?  As mentioned here,  here the ported number would then transfer to the same online account.

This should be very simple for the Voxi Team to solve, the problem is you may need to wait until the bank holiday is finalised, things  should be back to normal by then.

[DavidRF]

Hi @AnnS 

Thank you for replying to my post

Sadly I cant log into the account. If I try to log in using desktop it forces me back to the app which I cannot log into thanks to the above mentioned message I keep getting

Plus I'm on Vodafone PAYG + not Voxi

I think I'm going to have to go and visit my local store this Frida and speak to someone there. It may well be that they've set up a business account instead of personal.

[AnnS]

My mistake. I thought you were a Voxi customer.  

You may need to set up a new account for the ported number.

I am sure one of the Team will get to the thread tomorrow or after the bank holiday and advise further. 

[DavidRF]

Hi @AnnS I appreciate you taking the time to reply. Happy New Year x

[DavidRF]

Hi All

Can anyone please help me.

I have only just recently become a Vodafone PAYG Plus user contract started on 20/12/24.

I own an iPhone 13 and when the new sim arrived I put that in the phone to check everything was OK.

I was able to log into the app with the number provided. I then had my mobile number ported across.

Whilst waiting for the port to actually happen I was still able to log into my app using the ported number (The one I am using now)

But as soon as the port was completed I can no longer access the app at all.

Error Code: 4131

I have deleted the app / reset the app / changed my password

All I keep getting is:

Sorry This Number Is Currently Not Supported By The App

If you have another Vodafone account

eg a personal mobile account you can still access it from this app

If you've recently changed your account or SIM card please try an App reset

Please see screenshot attached
I even rang customer services who were unable to solve this issue. Which was a real surprise as its their app and I was expecting they'd be able to alter things from their end seems though its their system.

Can anyone please help

Thanks in advance

[Lucy_F]

Hi @DavidRF sorry to hear this trouble you're facing. If removing and reinstalling the app, and performing an app reset does not resolve things for you, please reach out to us via our Social Media Team on the contact information found here. We'll take a closer look into your account, and if required we can raise something called a contact cleanse which is known to resolve issues with the app or online account.