A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).
I ordered and paid for a pay as you go data SIM card on 20th May directly from Vodafone. The order reference in the email appears to be specific to this kind of order (it starts with T, followed by 10 digits), and is not trackable. I'm still waiting ...
How does one go about stopping a deceased person's PAYG account and the associated online account?
Hi.My parents brought new phones yesterday and the man at the shop assured them that they can keep vodafone family as while the sim needed changing the number will be the same. Turns out the man in the shop lied and that is not the case and because i...
Hi, sorry if this has already been covered elsewhere. My wife has given me her old PAYG phone. It needs a Nano sim card but mines has a micro PAYG sim card. Can anyone tell me how to change the sim cards and keep my number and how much it would cos...
I have a £5 Big Value Bundle. On 5 March I had a balance of £45.13. When I checked yesterday (6 April) my balance was showing as £35.13. Why have Vodafone suddenly taken £10 out of my account instead of £5? I am somewhat confused.
Trying to add voucher to my husbands payg he has not used it for a couple of years but the call to 2345 keeps failing
I'm not a current Vodafone customer, and have never been. But several days ago my bank card info was stolen (It's a Visa Debit) and the fraudster made a series of transactions at "VODAFONE E-COMMERCE NEWBURY GB". There were about 60 unauthorized tran...
Elderly parent looking to upgrade phone to something like Mobiwire Onedia/ZTE Blade, why does she need to buy a £10 bundle that I'm assuming is for a new SIM she'll never use which seems a waste?
The option under settings on the MY Vodafone page to delete a payment card is not working. For 2 days it has now returned the "Sorry there seems to be a problem 500.FMW_0_0001" message.
If I don't renew my PAYG Bundle, do I keep my number so I can reactivate it in the future?
