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Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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error code 3501

can no longer see data nor credit on phone app error code 3501 showing......

Durfel by • 2: Seeker
  • 6578 Views
  • 0 replies
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PAYG invalid sim

Mine seems a common problem, I've been self isolating so not used my PAYG mobile for months and when I finally went to use this week it showed an invalid sim.I'm rather deaf so can't call Vodaphone customer support myself. I've not had a message from...

Birdseye by • 2: Seeker
  • 7196 Views
  • 5 replies
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PAYG Account in Arrears

Can anyone explain why arrears of £571.64 are showing on my Pay As You Go account?Been with Vodafone for over 10 years, strictly PAYG account, no DD, no contracts, etc.

PAYG - No credit available when dialed 2345 to check

Hi,  I ordered a PAYG Sim over the Internet. Then I went to a Vodafone shop and got a voucher for £10. From what I can gather, I've been automatically put on a £10 Big Value Bundle when I want to be on PAYG 1. My phone is only for emergency use and n...

54364 by • 2: Seeker
  • 7483 Views
  • 8 replies
  • 1 thanks

Can't topup sim, account details not available

Hey,    I'm having issues topping up a PAYG sim.- Phoning 2345 starts with the message "We're sorry, but your balance is currently unavailable", any attempt to TopUp results in failure with some sort of "unknown problem with our system", that's with ...

MattOG by • 3: Seeker
  • 3896 Views
  • 6 replies
  • 0 thanks

Pay as you go- mobile data not working

I have an iphone 12 mini, on pay as you go.  I have tried everything but cannot get my mobile data working.  I've made sure the APN details are correct even done the resets but nothing works.  When I have the wifi switched off and mobile data on, it ...

Please close my 'My Vodafone' online account

Hi,I wish for my 'My Vodafone' website page to be closed and deleted. I asked for this via chat, but I am still able to log into the account.I want it to be removed completely. Can anyone please tell me how to do this? (I am keeping my phone number, ...

Resolved! pay as you go sim card never arrvied

The pay-as-you-go sim card in my prepaid online order never arrived and I want to cancel this order, as I bought one in store instead. Customer service asked me for the order number of the original online order, but the only reference number I receiv...