As this is going to need account access to explain what's happened which isn't available via the forum please do contact Customer Services via 191 , Live Chat and or the Vodafone Social Media Teams via Facebook Messenger or Twitter DM > Contact-us-for-account-specific-queries.
They will clarify for you.
I wish you all the best with this.
Current Phone >
Samsung Galaxy s²⁵ Ultra 512gb.
