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Pay as you go

Failed port, useless customer service

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3: Seeker

I requested a port over to Vodafone from another provider this Thursday. Friday morning I've received a text saying that the port was completed. 

 

I can't receive any texts or calls apart from Vodafone. I cannot access many of my accounts because I can't receive verification codes. I contacted Vodafone numerous times and time and time again they kept telling me that everything is fixed and all I have to do is re-insert my SIM card. It's just not true, nothing is fixed and my phone is almost completely useless right now. I don't know who else to contact since the customer service is completely incompetent.

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5 REPLIES 5
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17: Community Champion

I appreciate what you've been told @ComingThrough and of.course this should have completed and been seamless.

As porting does not happen or complete over a weekend may i ask you to check again on Monday and if this has not resolved then speak with the Vodafone Social Media Teams via Contact-us-for-account-specific-queries and.tell them you think this is a Split Port issue.

Link back to your thread here including your forum username so your not having to repeat yourself.

I suggest the Twitter route.

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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3: Seeker

Thank you for your reply. I've tried my luck one more time and I got a good representative that finally fixed my problem. There is one more problem that remains, my international call bar is enabled and not disabling. I've sent numerous requests but it always stays on "on" 

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17: Community Champion

You're very welcome @ComingThrough 

 

Again the Vodafone Social Media Teams can help with that and or Live Chat.  

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Hi @ComingThrough 

 

If you have removed the restriction from your online account and My Vodafone applicaion you should find the restriction updating the next working day or sooner, try updating your SIM on the network by going into the network settings and selecting an alternative network, when the request is rejected reselect Vodafone followed by a reboot.

 

However, as you are PAYG, I would like to recommend opting into Vodafone International, still available and free to opt into for PAYG.  This way will be able to save a lot of money on your international calling.  The information is here:  Calling Abroad from the UK 

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3: Seeker

@AnnS

That's the thing, the requests all fail. As soon as I log out and log back in or switch to a different page and then return to "international calls" page, the request is gone and the International calls bar is back to solid green "ON". Customer service can't really help either because they try to do the same thing as I do and it's bugged.

 

EDIT: Vodafone International is enabled for me, it's just I can't actually make any international calls while this bar is in place.

 

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