Back to Help and Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

First top up

tonypanaggio48
1: Seeker

‎15-08-2023 02:00 PM

New to Vodafone PAYGE, topped up £10 which was successful but without doing anything the credit was used and I received a message for a zero balance when on the pay as you go 1 plan rather than any bundles??

0 Thanks
1 REPLY 1

AnnS
17: Community Champion
17: Community Champion

‎15-08-2023 02:52 PM

When you first top up @tonypanaggio48  Vodafone will take the top up towards a bundle, this is mentioned here: PAYG  .  If you don't want a bundle the trick is to opt out by calling 2345 and following the prompts before topping up, of course you couldn't be expected to be aware of this.

 

To check active bundles and credit follow the prompts on 2345, you can also access account information from your online account and application.  There is further information for you here: Getting Started 

 

Vodafone will always confirm a bundle has been added by text and you will receive a further reminder towards the end of the 30 days to top up for auto renewal.