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Getting a receipt from a top up

DSwan
2: Seeker
2: Seeker

Can anyone tell me for what possible reason Vodafone don't issue electronic receipts for online top ups?

 

I've been using Vodafone's network for some additional work activity and require a receipt to show how much I topped up and when - not a VAT receipt, just something that shows the credit being applied and me paying for it. 

 

However, there's no record of the top up or transaction on the website or in my Vodafone account page, and I'm being told I need to apply and wait 3 days for one to be issued?

 

Why is this not emailed like everyone else? 

 

I've not had this problem with O2 or EE before. It seems like the most obvious way to keep track of payments, and I can't think of a single transaction I've made electronically that didn't include an email with confirmation of a successful payment. 

 

Why not Vodafone? 

 

11 REPLIES 11

Thanks for trying those steps @MickB1972 We don't have an email for you to contact, however you can drop a message to the LiveChat team here instead 🙂

UK law states that anyone charging VAT must provide a receipt if requested.