Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Charged £1 when phone not been used on PAYG1

I am on PAYG1 tariff and had been caught out by the new charges after they first came in. As a result I have disabled my mobile data as found that I was being charged £1 day while at home, connected to my Wifi without even receiving a mobile signal i...

muff13 by 4: Newbie
  • 4779 Views
  • 5 replies
  • 1 thanks

A problem with PAYG1

I have had a problem since the PAYG rules were changed a few weeks ago.Whenever I reboot my phone I get Vodafone's message that I have passed thethreshold that charges me £1 (and gives me free texts and data for the rest of the day).The message arriv...

Incoming calls only can’t top up sim swap or get pac code

Hi there,After being passed about via numerous live chat agents since last summer and also being promised not to worry my numbers are still active and that I would have the issues resolved once passed on to the technical department back in janauary t...

As37 by 2: Seeker
  • 1768 Views
  • 1 replies
  • 0 thanks

Charged 1£ for claiming a free data offer

Hello. Kept receiving texts about the free 500 MB data offer. On 5.02, I installed the Vodafone app for the first time and claimed the offer. After that:- Received a text saying my 500 MB is ready to go.- Got charged 1£, received a text saying I now ...

shimanai by 2: Seeker
  • 1584 Views
  • 2 replies
  • 1 thanks

Adult content block

Hi I really need some help please as I'm so confused about this situation? Basically I am not with Vodafone I'm with voxi and I had my adult restrictions lifted ages ago (literally years ago) but the other day I was trying to read a blog and whenever...

Sameb81 by 3: Seeker
  • 19282 Views
  • 7 replies
  • 0 thanks

Online payg balance

My payg sim card is installed in my home security system and not in a mobile. I have found a way to top up online but I cannot check my balance. I cannot keep removing it to install in a mobile as the system detects it as an intruder. Can I check my ...

bikerd by 2: Seeker
  • 1393 Views
  • 1 replies
  • 1 thanks

Resolved! WiFi calling on Samsung S8

Vodafone announced WiFi calling is now available on my payg Samsung S8 and it's turned on in my account. But the option is not showing up in the settings on the phone, a Samsung S8 running Android 9. Any ideas? Network mode is set to 2G/3G/4G auto co...

Another Failed Top-UP

Why is it so difficult to top up with Vodafone? Almost every time me, my wife or my children try to top up we run into various issues. The only reliable way to top-up is over a shop counter! I just topped up my son's mobile and this happens: Again th...

Screenshot 2021-02-02 at 14.48.02.png
WelshPaul by 16: Advanced member
  • 1466 Views
  • 1 replies
  • 0 thanks