Letter to Vodafone head manag

[ra7878]

Dear Vodafone,

I have ordered SIM card from Vodafone [Removed] ( Sim number [Removed]) and I received it I did top up on it, then I several days used it then I transferred my old number ([Removed]) to that Vodafone SIM card with pac code.

Then, vodafone sim stopped working and I ordered replacement sim. 

Yesterday, new sim ([Removed] ) was activated but my payment (data, minutes) lost.

Today one of web assistant saud i topup £20 to your ballance but he didn't.

Please, help me

Thanks

[MOD EDIT: This post has been edited to remove personal information, please see Community Guidelines]

[jeffkinn]

This is a public website and you should remove all of these personal details from your post. 

[BandOfBrothers]

@ra7878 

As account assistance isn't available via this forum anymore you will need to contact customer services on 191 or Live Chat again or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries and they'll be able to help.

🌈 Stay Safe & Stay Alert.  🌈.

[AnnS]

Hi @ra7878 

If an advisor has given you a goodwill credit, you will probbly find it active on your account as from midnight last night.  The first places to look will be your online account and My Vodafone Application., this will give all details of your credit balance and any Big Value Bundles.

If it has not been added, this will be something live chat will be able to check for you and confirm your goodwill credit of £20.00.