My Vodafone TopUp error [Error ref 1w0]

[rsjr]

I've been getting these error messages when trying to top up or manage my card details ...

MANAGE CARD:  Sorry, there seems to be a problem We're working hard to fix the issue, so please try again later.: 500, FMW_0_0001 - [Error ref 1w0]

PAYMENT:  Sorry, we couldn't complete your payment Please check your card and try again. - [Error ref 1w0]

How long do these things take to resolve ? My plan runs out tomorrow!

[BandOfBrothers]

It could also be your Bank stopping the top up especially if its being tried a few times.

When you use your card does the money get taken / ring fenced off awaiting for Vodafone to collect  ?

Might be worth having a word @rsjr 

Live Chat  or Customer Services on 191 or even the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can check your account. 

Sometimes clearing cookies and caches can help.

Are you in the interim able to get to a newsagent shop for example to get a top up voucher ?

pay-as-you-go- How to top-up. 

🌈Stay Safe  🌈 

[balben]

Did you register the mobile number in the my Vodafone ?