My Vodafone registration "Number not recognised"

[Burgh]

Hi, this is a long story.. still not resolved.

I've been trying for a long time to register my PAYG number for My Vodafone but it gives the error "Number not recognised".

I have spent many hours trying to resolve this both online and ph

[Lucy_F]

Hi @Burgh Sorry to hear you're facing trouble registered. Please message our team via the contact information found here and we'll get your account looked into. 

[Burgh]

Hi Lucy,

Thanks for your reply. I tried to edit the post but it wouldn't let me lol.

I have spent many hours on the phone to customer service, and online trying to resolve this issue. Having worked in the mobile phone industry previously I really do think this needs to be referred to the IT department.

I can make and receive calls and texts , and use data, when I have credit. Customer service can see my number and SIM card on the system, and phone activity but no-one is able to help. 

I do think this is out of the remit of the customer service team, both online and in store. Hope you are able to help. Thank you 

[Lucy_F]

Thank you for sharing this with us. We'll need to be able to access and look into your account to raise this issue, sorry this isn't something we can do over the forum. Our Social Media Team on the contact information found here will be able to help.