main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle

Welcome to Vodafone Community

Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Pay as you go

No signal

1: Seeker

Hi,

I gave my Grandfather an Honor 9 phone for Christmas 2019 and they've put their Pay as you go Vodafone sim into the phone. The texts worked fine, as at New Year's they sent and recieved texts from several people. However, now they are unable to do this. A text they tried to send to me last week still says "Sending", there is a 0 bar connection and it says "emergency calls only". We've tried taking it into more populated locations such as shopping centers etc and we still have an issue, so it's clearly an issue with the phone rather than the signal. The phone is up to date, also. Any ideas what to do? Thanks.

View more options
2 REPLIES 2
Highlighted
17: Community Champion

As a process of elimination can you try your sim card in another phone.

And try another sim card in the Honor 9

This would help to determine if the phone is at fault or if the sim card is at fault.

If the sim card then a Vodafone Highstreet Store can perform a sim swap as long as you take some ID.

Vodafone customer services can check the account at their end to ensure everything at their end is as it should be.

If the phone is at fault and if it's still under manufacturer warranty and it has not been dropped or had any of the water indicators tripped then Vodafone can send it off if Vodafone supplied the phone originally.

If not then you may need to contact the manufacturer for support.

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.0  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
Highlighted
17: Community Champion

Hi @drtroy27 

 

If there is added credit on the phone and depending on the PAYG tariff the only thing to recommend is to take the phone into a Vodafone Store and let them check the phone and SIM.

There is further information on PAYG on this link:  PAYG 

View more options