main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Pay as you go

Pay as you go 1

divo19
3: Seeker

I want to know why Vodafone took £1 from my balance, telling me that I had sent someone a text message, when I most definitely did not. This has happened to me twice. I spent the rest of my balances on every Pay as you go 1 SIMs, on apps, then removed them from my phones. Is this some sort of scam that is going on? Disgraceful!

View more options
5 REPLIES 5
BandOfBrothers
17: Community Champion

Hello @divo19 

 

Your not alone with this issue unfortunately.

I don't belive it's a scam but it has something to do with Vodafone systems.

Perhaps take a look at some existing threads on the forum.

Pay-as-you-go/Losing-1-a-day-of-credit. 

Pay-as-you-go/Money-disappearing-from-account. 

Pay-as-you-go/Me-Too-Being-charged-with-Data-switched-off 

 

My advice is to speak with customer services on 191 or Live Chat or the Social Media Team's via Contact-us-for-account-specific-queries so that they can access your account and help you from their.

I wish you all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options
divo19
3: Seeker

Thanks very much your reply. I see that I am not the only one who has been having this issue. It never happened to me prior to the change made to the costs of Pay as you go 1. This ought to be investigated. I don't see why Vodafone can't offer ordinary or standard Pay as you go, because I have this with both 02 and EE. Straight pay as you go. One text on 02 costs only 2p. This is suitable for people like myself who have spare phones that they don't use much, as it allows them to ensure that they don't lose their number.

View more options
BandOfBrothers
17: Community Champion

You're very welcome for my reply @divo19 

Vodafone have been made aware of this by the very nature of your own post and others.

Totally appreciate your viewpoint.

I wish you and the others affected all the best with this. 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

View more options
divo19
3: Seeker

Thanks very much. I was in touch with Vodafone, via Twitter. Someone told me that their triage team shall be looking into this. Hopefully, it shall be sorted out soon. It must be, as you said, a fault on their part.

View more options
divo19
3: Seeker

Forgot to say, best regards to you. 😊

View more options