I am having endless problems using my mobile phone on Vodafone payg.
When I dial the automated lines to topup, 9 times out of ten it asks me which number I'm calling about and then says it can "only help with the number you are calling from", when in fact I AM requesting help about the number I'm calling from.
If I try to dial 191, I often get stuck in an endless series of instructions where the automated speech cuts out before the instruction is finished, and/or I am asked to state or key in some information, but before I can even begin to do so, I get a recorded message saying "Sorry...", then the whole thing repeats or sometimes it logs me off the call. On the rare occasions I get through to a human, they apologise, but never explain why these things keep happening. Then next time I need to top up or buy a bundle it happens again.
Is this happening to everyone or is it just my bad luck? I am seriously thinking of changing provider.
Thank you.
