Receiving a monthly bill message

[Dr_Gonzo]

Hi, I'm on pay as you go with a big bundle monthly deal but I keep getting a message from Vodafone saying I have a monthly bill of 18.17 to pay. I take it this is an error, but I am concerned that I'm accruing a bill that I shouldn't be. Would someone be able to check my account to make sure this is an error? And it would be nice to not receive these messages each month.

Many thanks

[AnnS]

Hi @Dr_Gonzo 

Yes this is obviously a programming error.

Follow the advise on the threads below.

https://forum.vodafone.co.uk/t5/Pay-as-you-go/Arrears-shown-on-PAYG-account-All-enquiries-hit-dead-e...

https://forum.vodafone.co.uk/t5/Pay-as-you-go/PAYG-Account-in-Arrears/td-p/2693181

[Dr_Gonzo]

Many thanks for the links. I've sent them a message via social media. Thanks again for the help.

[Amanda]

Thanks for the help @AnnS 

One of our team will be back in touch over social media soon @Dr_Gonzo