Retrieving a previous number

[SusanDavies]

Can some one Please be able to help me get back an old number that's very important to me at all Please.. I really need the number back as I did not know that I had to renew my Vodafone sim once expired..I thought it would just work but you couldn't register it after that date..I'm in a pickle.. can anyone help me with this situation at all Please.. thank you and kind regards mrs miller

[BandOfBrothers]

Hi @SusanDavies 

I appreciate how important a number is.

A Payg account can be deactivated if no activity such as calls , texts , data usage or top up hasn't been made within a 180 day period.
The timeframe breaks down like this …
If a person does not make an activity as described above in 90 consecutive days then Vodafone make contact via sms to advise. Then if after 45 days no usage is made they send a final notification and then give another 45 days to make some activity.
Then the Payg account could be suspended and the number and account credit lost.
The mobile number is typically quarantined for a length of time and then put back into the number pool to be redistributed to another person.
If a Payg account is suspended then a person has 90 days to ask Vodafone to re activate the Payg account via 0333 304191,  191 from a Vodafone phone or Live Chat. 

I wish you all the best.