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Pay as you go

A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Lost SIM

Hello, My Nan has lost her PAYG SIM and I'm trying to organise a replacement for her. Live Chat isn't available, and the online form says it cannot match her details to the SIM. Is anyone able to help please? Thanks, David

Resolved! How is a sim card used abroad?

Hello,I noticed that I bought a sim card purchase from the United Kingdom and Turkey to come hattie not running on my mobile phone to my tactics. When a call is made, I am unavailable and cannot receive messages. Although I have loaded both package a...

can't get hold of vodafone custmers services.

I have tryed calling custmer services today and ealyer ago this week on 191 but I getting sorry we get connect you right now and it then telling me to go to the support page on the vodafone site when I am calling to get my voicemail pin reseted as I ...

Luke32 by • 2: Seeker
  • 1580 Views
  • 1 replies
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unable to receive phonecall and sms aboard

I am aboard (Greece) and while I can make phone calls and sent sms with my new activated sim I cant receive either.The phone find several official greek mobile networks but not Vodafone GR and is connected on an unknown network MAZI XEKINAME PALI (we...

polal53 by • 2: Seeker
  • 1876 Views
  • 1 replies
  • 0 thanks

Resolved! call charge to 448727370000

Hi i have a £5.00 big value bundle, however there is a call i want to dispute which was charged on 27.10.20 just for 1 second at a cost of 46p? i do not recognise this call and it has not been dialled by me, the call is to 448727370000, how could thi...

jane2709 by • 2: Seeker
  • 2667 Views
  • 3 replies
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Got charged 3 times no money on my balance

Hi! I wanted to top up my Vodafone account (15£) but the website would show an error 500, RC45C0 - [Error ref 1w0]. I tried three times but it would end up like that with no money being sent to my balance. However, I was charged every time, 45£ in to...

CreditCard paument does not show up in account

Hi, I topped up my credit by 20 GBP on November 3rd to make sure my "Big value bundle", which ends on November 18th, can continue. I expected that my "Big value bundle" would be automatically renewed if there was sufficient balance. However, I do not...

Checkout error

This is driving me mad- I only want to buy a phone! I get to the submit order page after payment, which goes through and I get this message:"Please try again: hopefully everything is working now, but if you still experience problems, please call our ...

Lollyjj by • 2: Seeker
  • 11624 Views
  • 6 replies
  • 1 thanks