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PenyTr · ‎28-01-2021

Hello,

I am currently in Greece and roaming works fine in general. I can receive and make calls and texts within Greece and from and to the UK. However, I was expecting an important call today from a 0800 number and they emailed me telling me that I was not picking it up. No missed call or voicemail was registered. I am a PAYG customer and have a Big Value bundle, but also an extra £10 credit in case it’s needed.

Has anyone experienced similar issue with 0800 calls?

donnyguy · ‎28-01-2021

Hey PenyTr,

I roam regularly in Greece, roam on vf-GR and receive calls from my works 0800 number absolutely fine so this is a strange one.

There should be no issue with receiving a call.

I would have them check they dialled the right number for you (as they're saying you didn't pick up) yet your phone didn't ring nor did the call go to voicemail.

Should just add that there's also been zero changes to roaming since the introduction of Brexit. For now at least, it's BAU. If that was to change in the future, we'll be notified.

Hope you sort it out with them and work a way through this.

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donnyguy · ‎28-01-2021

You're more than welcome!

So jealous you're in Greece. Haven't been there since September.

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Roaming failure for 0800 numbers