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Pay as you go

Top up problems - error after paying

Kangseok
2: Seeker

i checked my credit thro ugh the 2345, and vodafone's webpage but it still says that there's no credit.

What should i do in this situation?

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AnnS
17: Community Champion

@Kangseok wrote:

i checked my credit thro ugh the 2345, and vodafone's webpage but it still says that there's no credit.

What should i do in this situation?


Hi @Kangseok 

 

The first thing to do is to check your bank or card balances, this will confirm if the money has been taken from your pending balance and returned to your available balance. As you have made two duplicate payments the bank may well have picked this up and declined the payments.

 

If the money has been collected and your bank account has had £40.00 debited contact the Team by following this link: Contact Us

 

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michaela_thomas
2: Seeker

I have enncountered an issue while trying to top up my account to continue my bundle. I have tried this 3 times with 2 different cards and it's still not working. The balance is still zero even though the money left my account. I can't seem to top up my account because of this Error ref 1w0. How do I fix this? 

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Mark
Moderator

Hey @michaela_thomas let's see if we can get this sorted for you! If the payment's still pending from your bank, we'll need to wait this to show as completed before the credit will be available to you. If the payment's gone to complete, pop us a message through one of our social channels and we'll be happy to take a look at what's delayed this 🕵

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aaronwang15
2: Seeker

I have the same problem. any suggestion?

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TJ
Administrator
Administrator

Hi @aaronwang15 - have you managed to speak to an adviser about the problems you've been having getting topped up? You can speak with someone via Live Chat here.

Also have you registered the number in your My Vodafone account? Are you getting the same error message as the customer above? Let us know and we'll be happy to help in any way we can. 

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