Top up problems - error after paying

[Veit]

Top up problems error after paying

I`ve made top up on the site from client page and get such a error.

As a result my balance still 0, but on bank account operation completed (minus 5 pounds)

Could you connect me to technical specialist?

I will provide all info about transaction.

Thanks in advince.

[MimiV19]

I just experienced the same thing. I thought I was doing myself good by toping up online before my trip. However I got an error message and was charged £15 by my bank. Vodafone didnt give me value for the money nor did a get proof for not recieving value. Been unable to get to anyone in vodafone and my bank would do nothing until I provide proof!

[MimiV19]

I tried toping up my pay go line today and got an error message. however , was debited by my bank without recieving value. It is extremely difficult getting anyone in vodafone to look into this and most importantly give proof of decline so I can lay claims to my funds. 

Definitely not going to top up online again if indeed it's this stressful!

[BandOfBrothers]

I think what you may find is that the money has been gated off in your account by your bank awaiting for Vodafone to claim the funds.

If the is has failed then Vodafone wont claim the funds and the money will be un gated in around 7 working days.

Your Bank can confirm thi

[ryszkusz]

I have exactly the same problem!

Money was taken from my bank account, but the top up didn't go through.

What should I do now?

[Loz]

@ryszkusz It's disappointing to hear you're experiencing issues with your top-up, even though the money's been taken from your bank account. So we can get this looked into, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Please remember to include the link to this thread, along with your username. 

[ryszkusz]

I had the same problem again!

This is a bit infuriating since people on Facebok aren't really helping this time.

[dgracio]

I had the same problem  on Sep 2. Top up with 10£, and the same screen error was displayed. Then, when I checked my credit card bill, the value was charged. Please, could anyone help me? Thanks!

[Loz]

Hey @dgracio, oh no, I'd love the opportunity to help with this! As part of our customer promise, we want to get all of your concerns addressed immediately! So we can get your account looked into straight away, please get in touch via Facebook at Vodafone UK, or contact us on Twitter using the handle @VodafoneUK. Don't forget to include the link to this thread, along with your username.

[Kangseok]

i'm having same pro blem. i paid 20pounds for twice(total of 40 pounds) at 11-09 between2-3pm, but after calling to 2345, they are saying that there's no credit. Could you help me?

[AnnS]

Hi @Kangseok 

As has been mentioned previously, there will be a delay in adding the credit.  If the credit is not on your account by tomorrow morning, contact Vodafone through the Customer Service channel or return to the forum.

When you look at your bank account online you will see two balances, your available and pending balance, Vodafone won't claim the money until they give the credit.