I am having the very same issue, have now been trying to top up for an hour, and have also tried the chat line but may as well ask next doors' dog as I came away even more furious. I was with EE with my old mobile, and still would be if the signal where I live wasn't non existent. So, only last month, I changed to a new phone, chose vodafone, and was forced to buy a BIG VALUE BUNDLE' totally against my will as all I wanted to do was top up my new phone with £20. This would have lasted me 2-3 months with EE as I am a low user, but after only one month with one of these stupid bundles I have no credit, despite the fact that I haven't called anyone and the new phone sat in a drawer for 2 weeks whilst I used up the credit on my old phone. And this is a ''good'' deal?? The chat line gave me another number to call which is also out of order so here I am ; two phones, one with no signal and one with no credit. What do I think of Vodafone? customer services = 0 easy ways to top up=0 time taken to try to top up (still unsuccessfully) = 2 hours. Everyone; if you are within range of EE go with them, top up is just a call away and takes 1 minute, ah......
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