invalid sim
I bought my son a PAYG vodafone a few months ago which he uses to receive a code to login to the government gateway. It now displays "Invalid Sim" and he can't login which is a big problem. What can he do?
Pay as you go
A place to discuss the My Vodafone App, bundles, Vodafone devices, Pay as you go Rewards and more. For any account specific issues, contact Customer Services (here).
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Forum Posts
Bill text messages received.
Every month I get a text message from Vodafone to my PAYG number with details of a bill that is not mine. I received one this morning which starts "Hello. Your bill for this month comes to GBP9.50 and is due on 10/3/2019". There are no details in the...
App will not allow "Add a new payment card"
Our credit cards (stored via the app) expired a month ago (we have 2 Vodafone accounts) and we had new ones delivered by the bank/Visa. When we tried to add the new cards (deleting the old ones first), the app informed us "Unfortunately, your bank c...
Sim hasnt arrived
Hi i bought a new sim only deal online last week and havent got it yet and wasnt sent any order confirmation, i rebought another £10’sim only deal and when i try to track it says nothing found this is my order number for the second sim i ordered T001...
OneNumber
I was thinking about getting a smart watch and OneNumber plan sounds great, but there are some things I would like to know first. Are there any charges for using the OneNumber plan? Can I use it with pay as you go sim or do I need a contract? Thank ...
Bank card fraud
I'm not a current Vodafone customer, and have never been. But several days ago my bank card info was stolen (It's a Visa Debit) and the fraudster made a series of transactions at "VODAFONE E-COMMERCE NEWBURY GB". There were 5 unauthorized transaction...
Resolved! Account number
Hi does anyone know where to find there account number
Pay as you go
Hi Can anyone please tell me how I can put a big value bundle on my Vodafone phone without it going onto the pay as you go 1 thing?The last time I bought a £10 bundle it went onto pay as you go 1 instead and that wasn't enough data for me.I hadn't u...
How Do I Switch-Off 'Missed Call Texts' ?
Help Please:I've recently moved my mobile to Vodafone.My mobile has been switched off for several days.Today, when I switched it back on, I got a lot of texts, one for each call I had missed.It said I could switch-off these 'missed call texts',by dia...
How can I convert my big value bundle into credit?
I bought a new sim card, topped up £15 about 4 days ago and it was automatically converted into a big value bundle which I didn't want! I just want to have the credit on the phone, like good old fashioned pay-as-you-go. I have opted out of the bundle...
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