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How can I convert my big value bundle into credit?

iamjamiejamtart
2: Seeker
2: Seeker

‎08-07-2021 12:14 PM

I bought a new sim card, topped up £15 about 4 days ago and it was automatically converted into a big value bundle which I didn't want! I just want to have the credit on the phone, like good old fashioned pay-as-you-go. I have opted out of the bundle but my credit is still at zero. It's extremely frustrating. I just want to use the credit on the phone as is and not have it put into a bundle. Is there any way around this? I've called 2345 but it's all automated and I can't get to speak to anyone about this. 

1 REPLY 1

Mark
Community Manager
Community Manager

‎08-07-2021 12:56 PM

Hey @iamjamiejamtart, we can help get your bundle reverted back to credit. Pop us a private message through one of our social channels and we'll be happy to look into this for you.

Just to let you know, when you message us privately our automated assistant will try to help. You can speak directly to an agent by selecting 'Get started' followed by 'asked to DM'.

 

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