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Pay as you go

VOXI data problem

bigdannymush
2: Seeker

I joined VOXI and initially no problems but then proceeded to transfer my existing number over to VOXI and since the transfer was completed I have been unable to use my data. I am receiving app notifications but cannot use apps or browse internet. VOXI sent me a replacement sim and still no resolution. I’ve spent hours conversing via web chat but to no avail (very poor customer service). any advice greatly appreciated 

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1 REPLY 1
AnnS
17: Community Champion

There was a thread with the same issue @bigdannymush a few days ago where there was a problem with 4G access on Voxi.

 

Take a look at APN settings here Voxi APN settings   If you still have issues for account access follow this link and speak directly to the Social Team Contact Us 

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