top up

[MandyGriffiths]

Hi I'm on pay as you go.. I put five pounds onto my top up on 9th July 2020 so my five pound big value bundle would roll over. I got a message this morning (12th July) saying there was no money so they could not roll over. My phone number is ###.  My name is Mandy ###.  I have attached a copy of my bank statement showing the payment.

the information I have linked this transaction which appears on my statement is ###. Please see atchment showing a photo of my bank statement.

Thanks,

Mandy

[BandOfBrothers]

Hi @MandyGriffiths 

Unfortunately there is no account access via this forum anymore.

Please contact Customer services via Contact Us and and they'll officially clarify what's happening.

We are fellow customers here.

I wish you all the best with this situation. 

🌈 Stay Safe & Stay Alert.  🌈