AVOID AT ALL COSTS!

[appleaddict11]

Took a contract out the end of last year and the service was awful, so spoke with cancellations they let me exit the contract. (rather nice you would think...)

But unfortunately they still show as an open account on my credit file, but nobody at Vodafone seems to know what to do. They also sent me an email this morning to say a direct bebit instruction has been setup not requested or authorised by me (ONE FOR THE BANK TO DEAL WITH).

This all is very shocking and i dont know how im to get them off my Credit file once and for all.

Safe to say i would NEVER go back to Vodafone, And i would NOT reccomend this Company.

Cheers

[BandOfBrothers]

Hi @appleaddict11

Please let the Social Media Team here catch up with your thread and I'm sure they'll try to assist you with this. 

[Tash]

Hi @appleaddict11. we'd like to help resolve this for you.

So we can do this, I've sent you a private message with details on how to get in touch with our dedicated Credit File team. A member of the team will be in touch as soon as possible to help.

[appleaddict11]

Done...

[Yorkiecampbell]

Your right they did the same with my daughter. Im having a nightmare with Vodafone for the same thing i keep getting billed for my daughter they promised that it would be sorted but they lie and do nothing can't wait to leave. i have been a customer for more than 15 years. Customer service has dived for me very dissatisfied and disappointed 

[appleaddict11]

I just want to make absolutely clear I am NOT being billed anymore by Vodafone. I would suggest getting in touch by email and then if needs be after 8 weeks ask for a dead lock and take to ombudsman.

My case is that the account hasnt been fully closed and was left dormant, but never removed from my credit file.

Thanks

J

[Yorkiecampbell]

Morning thanks for your reply I have not heard of this deadlock. From what i gather their is a folder on my account that keeps poping up causing the problem they know its this but i get the assurances that it has been removed but it keeps coming back they can't or don't know how to do this. I am totally sick of this,i have asked to be released from the contract but they say that they will sort it out. 

[appleaddict11]

Ok, after reading your reply.

I would suggest you call the dedicated complaints team (only they can push a dead lock letter), ask them if you are any closer to resolution, get them to agree to have it resolved within a set time frame (14 days?). They may ask for more time be pecific about the time you have already given them. If they still dont want to issue a deadlock you can do that easily yourself by looking for a template theres a great one thats totally free from Which!.

Has this ever been raised as a formal complaint? And how long has it been open if yes? 

A complaint will hold a reference number for tracability and for exerytime you call in, if that cant be found ask for one.

Best of luck and any further queries should always be between yourself and Vodafone, but if its about the deadlock just pop back here and ill try my best.

It may sound stressful, but taking direct action is better than being fobbed off.

Cheers

J

[appleaddict11]

Also you mention that you asked to be released from your contract, this is you making a clear intention of what would be an outcome that suits you best, and i assume you feel its in Vodafones best interest to let you leave no penalties to pay?

If you have proof of this then you can pop that in your dead lock letter.

The deadlock letter goes to Vodafone and just makes them aware that you have felt let down and left with no choice but to seek the service of the ombudsman.

Then you have to make your case to the ombudsman service. They are there for when this happens, so dont panic or feel put off. Vodafone wont definitely come out smelling of roses, but you might not either. 

So if you can make sure you have a very good case, which personally from the face of it you DO, so go for it.

Good luck

J

[Tash]

@appleaddict11 Thanks for letting us know you’ve sent your details to us :smileyhappy:

I can see that the dedicated team have responded to your email earlier today. If you have any further queries, please don’t hesitate to reply to their response and they'll be happy to help.

@Yorkiecampbell I’m sorry to hear that you’ve been experiencing this. So we can get this resolved for you, I’ve sent you a private message with details on how to get in touch with our team directly.

Once we receive your details, we’ll be in touch as soon as possible to help.