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Apple Watch and connecting to plan

8035emma
2: Seeker
2: Seeker

I purchased an apple watch on a monthly plan through Vodaphone last year. I cannot get the watch to connect to the data plan. I have tried contacting apple-who said to contact vodafone. I cannot get through to any people in vodafone, keep getting put back to the virtual assistant-which is not helping at all. I have followed all the suggestions but keep getting the message-unable to configure data. I have been a loyal customer for over 10 years and the customer service here is woeful. Please can someone point me in the direction of support.

 

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Is suggest to speak with the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as they have account access @8035emma to help.

Are you using Vodafone Onenumber  ?

If so Setting up OneNumber 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.