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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

iPhone 15 pro max delays

I ordered my iPhone 15 pro max on 24th September - I keep receiving emails telling me it’s still delayed. So my questions are:1- Does anyone know when we can expect to receive the iPhone 15pro max titanium natural colour?2- Has anyone actually receiv...

Failed Number Port

My old LYCAMOBILE mobile number was supposed to be ported over to Vodafone yesterday (11 October 2023) but as of this morning the porting process hasn't fully completed.I can use data, send and receive SMS and make outgoing calls all using the newly ...

Screenshot 2023-10-11 at 22.36.38.png
WelshPaul by 16: Advanced member
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  • 51 replies
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failed credit check but took £49

i applied for a phone contract and was told there would be no payment took intill order was successfully completed i failed credit chexk and it came up no money was taken but yet they did take £49 from my bank i want it back ASAP OR IM TAKIN this fur...

Failed Credit Check

Decided it was time to move from EE to Vodafone. Main reason was the low signal in my area. So, decided to go with Vodafone. Completed the order process for a Sim only deal and, to my surprise, my order was declined due to a failed credit check. When...

Hodman57 by 2: Seeker
  • 2976 Views
  • 2 replies
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Paying an old vodafone bill

HELP! Im currently applying for a mortgage and unknown to me there is a Vodafone balance on there. Must be from an old account as the date is May 2013.  Its £90 and i just want to get it cleared off. Ive spoken to numerous agents on live chat who wer...

Wrong Bill charged me £457 after cancelling contract

Hii have been charged £457 by vodafone. i dont understand why? in august i was using paymonthly sim and i was paying £10 every month from april or may.  but in august after 3 months of trial or probation  i decided to go for upgrade. i upgraded the p...

Physical sim to esim

hi,  I registered for a Physical sim to esim swap via the Vodafone website on 11th October,  website states it should happen within 24 hours,  5 days later,  I'm still on a physical SIM card. each day I have calling up Vodafone for a status report,  ...

Anonymous by Not applicable
  • 1249 Views
  • 1 replies
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Unable to connect to London Underground WiFi - Android

I recently upgraded to a new phone (pixel 8 pro), and switched to an eSIM in the process.With my old phone I was able to connect to Vodafone Wifi on the tube, I had the authentication settings for the network set up as per this forum post: https://fo...

number unknown, not recognised

Hi,  my number starts 0744 ported from Sky who piggy back on O2, back in March 2013 during the floods in inverclyde yesterday(Saturday).  I get the bus and all bus services was cancelled,  my sister was coming down from work to get me,  she was stran...

Anonymous by Not applicable
  • 3081 Views
  • 9 replies
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