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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Phone not ported correctly

Hi Can you help with Lebara mobile as they use Vodafone? My phone has not ported correctly and I can't receive calls or texts. I can make calls though. Help gratefully received.

Recieved phone, but no sim

Hey guys, just wanting some peace of mind.Ordered a iphone 15 promax on a monthly contract with a sim topped with everything.the phone has arrived no problems but the simcard was not inside the envelope i got with the phone, do they usually turn up a...

Wndrman1 by 3: Seeker
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Multiple failed calls to number on same account

My partner tried 11 times to call me today. My phone didn't ring at all and I didn't receive any missed call notifications. We are both on Vodafone with two numbers on the same account. She got some nonsense message saying my phone was switched off o...

Philbr58 by 2: Seeker
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Resolved! What is the added charge to my first bill ?

Hello , I just got a vodafone esim with 100 gb a month plan that's £10 per month. But when i look at my first up coming bill it shows a charge that says : Pro rata plan charge £7.67 ?on top of my £10 plan charge . What is Pro rata plan charge ?

Unable to log in or create account

For over 2 months now I have been unable to log in to my account. I have called tech team for support, sat online and waited 48 hours each time before doing what they told me to do and have been in store. Still no luck. I keep getting error message 5...

Billing EMail Address Update

I have had a pay monthly account for decades. Recently we moved house and i went online to myvodafone to change the details.Finally it turns out that my account had been passed to a third party business partner even though it was a personal account. ...

Can’t login or create my Vodafone account

I got a new pay monthly contract as of Tuesday 28th November. My number ported over from o2 however I still cannot log in or register on my Vodafone app. when I try to create an account it says username in use. When I try to reset the password it say...

Schnugga by 2: Seeker
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