Are Vodafone Kidding? Vodafone One Number

[Cruelsco]

Just got the  iPhone 14 Pro 2 days ago through Vodafone. Credit check done, everything good.

Bought the new Apple Watch Series 8 Cellular from Apple store, been trying to set it up and get the dreaded "Top of the Mountain" issue. Cant seem to connect the watch to my plan at all.

I speak to someone in customer service, says that they can help me...my subscription would be £3.50 a month because I have an Xtra plan but them I'm told they need to do ANOTHER hard credit check to add £3.50 to my account on a rolling month to month basis?

Why am I needing do another hard credit check 2 days after doing one to add a subcription to my account?? Its like Netflix saying they need to do a hard credit check to use it...

What on earth is going on?!

No1. People shouldnt have to do credit checks when they are not applying for credit with Vodafone, I'm trying to add a rolling 30 day subscription to my plan that I already have.

No2. Why cant I get anything to work with the Vodafone app myself, why am I having to contact customer support to help with things that it says should work without the need for support?

Top of the mountain - go to your my vodafone app and remove a subscription - there is no devices subscribed on my account in the first place!

Its just terrible, it honestly makes me want to leave and ive been a loyal customer for 15+ years.

[thomasrussell19]

Hi there

same problems here, cant seem to set up the watch i bought 2 months ago.

'Top of the mountain' everytime, spent hours on the phone to vodafone, everytime its like starting again.

Now theyre talking about credit checks? Crazy for a watch and a plan i already own.

Im giving up and tempted to pay off the phone and leave Vodafone.

So boring.

[Lucy_F]

Hi @thomasrussell19 I'm sorry to hear the trouble you're facing with your Vodafone One Number Connection and watch service, thank you for sharing.

We're keen to take a closer look into your connection and resolve this with you. We're not able to take details to investigate this here, please can you send over a message to our Social Media Team here and we can get this looked into. 

[jayheartdoc]

Hi,

The only thing that worked for me was to ask for a full disconnection and reconnection of my Vodafone line. This was recommended by a knowledgeable chap in my Vodafone store. It’s a different customer services number to arrange this but I can’t remember the number. 

[simax]

Odd. I added a One Number for my Apple Watch on my sim only plan 3-4 months ago and no hard check was done?