Are the staff totaly stupid

[CrippledGuy]

Got on to chat today becuase can't login, haven't got a mobile and they speak to fast on landline for me to understand the code so need it sent by e-mail. 7 times I told him I don't have a mobile, 7 times he said you need to update your mobile. Got so agry shut chatdown. May be forced to leave if I can't acess my account

[dmckoy35]

The only option to complain to vodafone is shown as via phone or online chat. There is no link to submit a written complaint. Resolver is an free online complaints tool provided by Money saving expert (Martin Lewis) and has directed my complaint to vodafone with ease. 

[Amanda]

You can see our full Complaints Code of Practice online @dmckoy35 - this includes an online form to contact us.