Hi
This is probably more one for the community mods but you guessed it. It's another poor poor showing from Vodafone Customer Service.
Late 2020, I got a new 5G handset. Rang Customer Service and they put me on to a 5G plan without hesitation. Recently however, I noticed I'm not picking up 5G in places where I used to and soI started keeping an eye on it more closely. I realised that I'm not picking up a 5G signal at all anywhere I go.
At the end of Jan/start of Feb 2021, I renewed by SIMO deal. I put 2 and 2 together and came to the conclusion that he must have removed 5G from my tariff when I recontracted but I wasn't told that this would be removed.
So I rang a last week and spoke to two different people. The jist of it was that they can't do anything and someone will call me within a week to resolve it. 8 days went passed. No callback.
I've spoken to the complaints team today and was put on hold for 25 minutes before the chap came back, took me off hold and appeared to disconnect the call. He didn't call me back either.
Rang a second time. Spoke to someone else on the complaints team who appeared very apologetic and essentially said to me that the tariff that I've been placed on is not 5G compatible, would have to be changed and he will discuss the options with the migrations team and come back to me. He's put me on hold for 45 minutes, cold transferred me to someone else who I've had to explain the issue to again and go through security again only to be told that I need to pay more than double my current monthly charge if I want to move to a 5G compatible tariff which is not something I'm willing to do.
She suggested I come here in the hope that one of the community mods can assist me in a better way than complaints team have via the phone.
