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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Phone call asking to buy my number?

So let's start..Some nice sounding chap, (obviously sounds british) said from bedford i believe, said he would like to buy my number and it used to be his, and that he's got an ongoing complaint or support ticket with vodafone because he's been wanti...

Leaving Vodafone with a PAC

Hi guys, I've tried getting an answer to this query via Vodafone CS and had conflicting answers. My contract ends on 13/02/23 and I called last month to inform that I'd be leaving Vodafone on this date. I said I wanted to keep my number with a PAC. T...

New contract - 30 days to swap number over?

Can someone confirm if this is correct as it seems bloody stupid.I have a contract with Vodafone that expired end of January and has reverted to a rolling month. I have just taken out a new contract with Vodafone, but in order to move my number over,...

logan55 by 2: Seeker
  • 938 Views
  • 1 replies
  • 0 thanks

Terrible trade-in offer

 I’m being offered £90 for an iPhone 12 Pro 128gb because the trade-in software is saying that my screen is showing signs of damage! It has been kept in a case and screen protector ever since I have got it, not even the slightest scratch on the scree...

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tomaszek by 2: Seeker
  • 3205 Views
  • 6 replies
  • 1 thanks

Credit team contact information

I had an account with Vodafone many years ago. I have been informed that I have a default of £16 on the account. Please can you let me know the contact information of the team that can help me settle this balance?

Request to whitelist submit-form domain

Could you please whitelist the following domain: submit-form[dot]comThis domains is used by formspark[dot]io, a form to email service.Although there have been instances of misuse by a small portion of our users, the blacklisting of this domain signif...

BjrnKrls by 1: Seeker
  • 784 Views
  • 2 replies
  • 0 thanks

Additional charges

I had to create a new account because I couldn't login to my account. It kept saying that it didn't recognise my username. I created a new account and my username was on it because it's associated with my phone number. Ridiculous! Then, l noticed 2 d...

Rockybl by 2: Seeker
  • 1265 Views
  • 2 replies
  • 0 thanks

Strange Excess Data Usage - Contacted Ombudsman

Well, being a longstanding customer of over 6+ years, I'm fed up with Vodafone. Please feel free to get in contact if you're getting similar issues. I've received no help from 'Customer Relations', and they somehow still can't grasp the actual questi...

iPhone has no network, says "phone not allowed"

Hi, I received my new iPhone 12 Pro Max. I put the SIM card in that came with it and it didn’t pick up any signal. I bought directly from Vodafone This is what it shows in settings:Setting > general > about > network (showing not available) > phone n...