Trade In - Phone Condition?
When trading in a phone, what is considered fair wear and tear and what are Vodafone looking at specifically to obtain the full cash value back?The Trade In tool seems to only focus on the screen rather than the case...
Forum Posts
Auto Reply to Messages
Hi,A while ago I posted to see if it was possible to forward messages, as I will be travelling but am unable to take my phone with me. As it doesn't seem to be possible to either set up a forwarding from within Vodafone, or indeed to use one of the t...
Trade in prior to receiving new handset?
I have just opted to upgrade my current contract and have chosen to trade in my phone.My new phone, S23 Ultra, is new to be delivered on Friday 17th however can I drop my trade in phone to the store prior to receiving my new phone?I don't need to tra...
Fraud
I would like to know why did I receive this order number when I didnt even applied for any sim card contract because what I applied for is a pay monthly phone samsumg galagxy z fold 4 and I didnt passed on the credit check but 49£ been taken off from...
Verification Codes not received.
I changed to Vodafone last week , all went well until I realised that I was not getting verification codes from various sites that required two step verification. I was able to check with someone who tried to send me a message and received notificati...
Upfront payment
i applied for a phone contract and a upfron payment was taken out of £29.99, i recieved this email but the upfront payment was taken out and I have not recieved it back
Not able to receive calls/messages from outside Vodafone network after porting from O2
I’ve recently moved from O2 to Vodafone and even though I was advised my number had been ported successfully, I am unable to receive calls/messages from anyone not on the Vodafone network.My Apple ID also won’t let me verify for iMessage/FaceTime.I a...
Account not found
I have recently tried to upgrade my contract from a sim only pay monthly to one with a phone. No one seems to be able to find my account, either at the address or the phone number itself. I have had a vodafone account for years and am paying by d/d ...
Keep my number
I have upgraded my phone and entered a new contract as a new customer but have previously been with Vodafone. I need to go PAYG for 30 days. Following the instructions it’s asking forThe long number on the back of your Pay monthly SIM cardis this the...
Vodafone paused my loan when I am not even in the armed forces. I now cannot get a mortgage.
I feel like having a mental health breakdown. I need urgent help from anybody. An advisor attempted to set up a Promise to Pay for me recently on the telephone. He was unable to do so and said it was due to "technical glitches" with the system. The a...
