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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Unable to checkout for upgrade

I have almost lost the will to live with Vodafone. I have a monthly contract and wish to upgrade my phone and contract. I have added to basket, and then adding my personal details. However, there is ‘Name’, but no box to add it too, therefore after a...

Milty99 by • 3: Seeker
  • 1583 Views
  • 4 replies
  • 0 thanks

Vodafone cancelled DD

Vadafone cancelled my direct debit and there is no option to re set it on the billing page.  I have used "Chat" to sort this with no luck.Any ideas please?   I am driven mad by this.

lizmac by • 2: Seeker
  • 2360 Views
  • 3 replies
  • 0 thanks

Upgraded phone 'lost' at DPD warehouse - What next?

Hi, I paid off my contract early and upgraded to the new S23 Ultra, delivery expected the 3rd of April.Took the day off work due to the time frame of '8AM - 6PM' slot.Phone never arrived, I contacted DPD who promised the phone would be delivered the ...

nugentt by • 2: Seeker
  • 1711 Views
  • 2 replies
  • 0 thanks

Taking Vodafone UK to court

I am beyond disgusted.On Monday (FEB 13) I got a popup on my phone saying "SIM Failure". I though OK ill just contact Vodafone and get a new SIM. No biggie. Right? Oh God was I wrong. I asked the live chat agent and he recommended moving me to ESIM a...

In credit with Airtime Plan

Hello I recently upgraded my phone and Airtime Plan, and received a discount from the Airtime Plan with a trade-in from my old phone. The Airtime Plan is £22 a month but the discount with the trade-in is £25 a month, so I'm wondering how things will ...

New phone and plan - swapping

Hello!  I have an old pay monthly plan with Vodafone that I use with my own phone.  I have just bought a Samsung galaxy phone (through Samsung) and a better monthly Vodafone plan.  I want to keep my same phone number.  The new phone arrived today, wi...

DeliaR by • 2: Seeker
  • 2631 Views
  • 4 replies
  • 0 thanks

vodafone fold z 3 fault

I purchased a fold z 3 from Vodafone (renewed contract) and one morning I opened it up to find a crack down the fold of the phone and black pigmentation down the fold as well, I took it into a Vodafone shop and took photos to prove there was no damag...

jay2494 by • 2: Seeker
  • 709 Views
  • 0 replies
  • 0 thanks

Sim card not working

Hi, I’m a new customer I’ve got a Sim card with you guys and it should’ve been active by 24 hours and it still hasn’t been activated

No connection for over a week PAYM to Voxi - Help!

I am seriously at my wit's end. My contract with Vodafone ended on the 21st of March I have two lines. I requested one of the lines to be migrated to Voxi on the 24th of March. Since then it has been an absolute disaster. I have not been able to make...

Adriano by • 2: Seeker
  • 905 Views
  • 1 replies
  • 0 thanks
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