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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

Roaming in Sydney Australia - no 4G or 5G

Hi all. Desperately hoping for some help.   I recently took out a Vodafone contract that included roaming coverage of Australia.  I’ve now arrived in central Sydney and I can’t get anything other than 3G, which is really slow.  In Australia you need ...

Andy_7 by 2: Seeker
  • 1898 Views
  • 4 replies
  • 0 thanks

S23 Ultra Pre-Order - Not dispatched

Hi guys, I pre-ordered S23 Ultra on 9th of February and paid £9.99 for premium delivery. The delivery slot was for 8am to 10am on 17th Feb. According to tracker and live chat agents the order has not even been dispatched yet and it is past delivery s...

olovski by 2: Seeker
  • 1400 Views
  • 3 replies
  • 0 thanks

What is needed to set up Apple Watch Cellular

hi,  I have a pay monthly Vodafone physical SIM card,  and iPhone 14 Pro Max,  if I want to get an Apple Watch cellular model. what do I need to get,  in terms of Vodafone services/features ?   thanks

Anonymous by Not applicable
  • 926 Views
  • 1 replies
  • 0 thanks

unable to top up account

studying abroad in ireland and i purchased a vodaphone sim card, phone is not locked i made sure of that and it was originally Chat Extra but i cannot access my account to top it up again. switched to vodaphone x after the first month just so i could...

lincon7 by 2: Seeker
  • 1035 Views
  • 1 replies
  • 0 thanks

Pay monthly insurance

Vodafone are absolute scum bags, I've had a pay monthly contract for nearly a year and i lost my mobile and applied for insurance to gain a new mobile which they told me was gonna be a refurbished one which we are still waiting for 4 months later and...

Resolved! My Vodafone App Error 2115

Hi, Im having an issue where the vodafone app keeps giving an error everytime i go to open the app, i have tried reinstalling the app which works upon initial login but not when you reopen the app for the second time, i was also unable to find someon...

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LawM2002 by 2: Seeker
  • 32198 Views
  • 13 replies
  • 0 thanks

Deliveries

So I have ordered the new S23+ contract says delivery Tuesday between 8am -8pm now Wednesday, still waiting! Trading in an S21 and have used online tool to confirm value/condition, 7 days to return, which will soon be running out. Glad I ain't going ...

ajs444 by 2: Seeker
  • 1337 Views
  • 3 replies
  • 0 thanks

Waiting on SIM card for 30 days

Hi I took out a pay monthly contract 30 days ago and still not received a SIM card so have no service.Have contacted Vodafone but they won’t help me as I can’t receive the security code (as have no SIM card ) and after going through all the security ...

Tubby123 by 2: Seeker
  • 879 Views
  • 1 replies
  • 0 thanks

New customer - credit decline!?

Hi allIm trying to join Vodafone after 20+ years on a pay monthly contract with EE/Orange.  Was declined for credit in store which wasn't expected at all. My TransUnion rating is Excellent (648/710), Experian rating is 999. Lodged an appeal and got a...

Stevenol by 3: Seeker
  • 1311 Views
  • 2 replies
  • 0 thanks

Upgrading

Hi, I am trying to upgrade my mum's phone for her. When it gets to the checkout page, I click next and it then comes up with the below; "About youBy giving us the below details, you agree to us: running a quick credit check and sending you updates ab...

oliviaw by 2: Seeker
  • 670 Views
  • 1 replies
  • 0 thanks