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Forum Posts

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Resolved! Cape Verde Charges!!

Just landed in Cape Verde and before we got out of the airport, myself, wife and daughter have reached a cap I put on the accounts.  Almost £100 and we had only sent a few WhatsApp messages. So we are on Airplane mode with WiFi on, not ideal, but hel...

152bobby by • 4: Newbie
  • 6467 Views
  • 4 replies
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Resolved! Italy

Hi, I'm travelling to Italy in June, I'm trying to find out call and roaming charges, but TOBI isn't talking to me! I have a basic no frills pay monthly contract and an iPhone. Thanks, Claire

How can I speak to the person handling my complaint?

Why is it impossible to speak to someone in the complaints department. I phone the number and then am not speaking to someone in the department. My complaint needs escalating immediately and I do not have a spare two hours for the person on the end o...

Red 2GB ending soon

 So, nearly at the end of this pay monthly 2 yr plan and going into the site there is an 'upgrade' button. But as you click through there is no indication other that a service fee of £3.xx. When I go. to other options it tells me I am adding a plan. ...

thistle by • 3: Seeker
  • 1059 Views
  • 1 replies
  • 0 thanks

Resolved! Annual Upgrade Promise

My contract includes a free annual upgrade promise. I’ve just looked to do this, and Vodafone are saying I need to either continue paying monthly for my current handset or pay it off in full, alongside paying for a new handset. So I can have a new co...

luke_h88 by • 2: Seeker
  • 3250 Views
  • 1 replies
  • 0 thanks

Resolved! Error in calculating my early termination fee

I'm posting this because if there is an error with mine, there could be an error with other peoples early termination charge and I'd rather people weren't overcharged. Basically. I pay £11.44 per month. My contract ends in August, so the most I'd pay...

sayhey by • 3: Seeker
  • 4621 Views
  • 6 replies
  • 0 thanks

sim cancellation

I have 3 sims no longer used, all out of contract. Can I cancel these online?

TelSilva by • 2: Seeker
  • 1555 Views
  • 4 replies
  • 0 thanks

And another "Happy" customer with services cut off

Switched to Vodafone recently, and transferred my number successfully (according to Vodafone email) 14/04/2023. Then swap sim to esim 17/04/2023. Success esim activated in seconds. In next few day found mu number "not recognised" from other networks/...

VB43 by • 2: Seeker
  • 1895 Views
  • 4 replies
  • 0 thanks

1☆ Review

Scam company, tie you into contract even after you cancel inside the cool off period. If you take a package deal of internet and sim contract you have to individually cancel both separately as they put you on 2 separate accounts not telling you this....

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