Back to Help and Support
Pay monthly

A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Unknown account details

I have found on my credit report an old Vodafone account has £5 still open on it but I have no details which to clear it and close it. I have tried to call the helpline but it keeps cutting me off as I have no details even the phone number it was lin...

Can't register an account because I don't have a UK number

I am in the US.  Trying to buy an Esim.  I can't register an account to complete my purchase because it wants a UK phone number to register and account.  How can I make an account to get my UK number if I have to register with a UK number to get one?

timevans by • 2: Seeker
  • 647 Views
  • 0 replies
  • 0 thanks

Number porting (mobiles.co.uk)

Hi all i have signed up for a plan via mobiles.co.uk, and provided my PAC to start the number porting process from O2. The planned port date is next week (11 Apr). My new Vodafone sim has arrived, I’ve put it in my phone, but it doesn’t work.  My iph...

Can't make international calls

Hi,I have a Samsung S23 Ultra with Vodafone Unlimited pay monthly contract, I'm unable to call or text from the UK to Ireland, call immediately drops out and text doesn't send "get error Couldn't send message"Any suggestions?

jmk147 by • 2: Seeker
  • 5923 Views
  • 5 replies
  • 0 thanks

Entertainment not working after upgrade

Hi, I just upgraded my contract for a further 24months which included the entertainment package. I cannot get this to activate without charging me. How to I do this I tried texting entertainment to. 97613 but it’s want to charge me. I never had this ...

Unable to checkout for upgrade

I have almost lost the will to live with Vodafone. I have a monthly contract and wish to upgrade my phone and contract. I have added to basket, and then adding my personal details. However, there is ‘Name’, but no box to add it too, therefore after a...

Milty99 by • 3: Seeker
  • 1546 Views
  • 4 replies
  • 0 thanks

Vodafone cancelled DD

Vadafone cancelled my direct debit and there is no option to re set it on the billing page.  I have used "Chat" to sort this with no luck.Any ideas please?   I am driven mad by this.

lizmac by • 2: Seeker
  • 2298 Views
  • 3 replies
  • 0 thanks

Upgraded phone 'lost' at DPD warehouse - What next?

Hi, I paid off my contract early and upgraded to the new S23 Ultra, delivery expected the 3rd of April.Took the day off work due to the time frame of '8AM - 6PM' slot.Phone never arrived, I contacted DPD who promised the phone would be delivered the ...

nugentt by • 2: Seeker
  • 1665 Views
  • 2 replies
  • 0 thanks
Labels
Top Thanked this week
View all