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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Change to Sim Only

Hi, My contract is due to expire on 25.4.2023, I want to change it to Sim only as it is alot cheaper than what I am currently paying.  My next bill is due on 28th April, so as far as I am aware I have paid the higher amount up until this date.  I hav...

Foxy1 by • 2: Seeker
  • 812 Views
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Have I been accepted?

Hi, I have ordered a new phone online but haven’t received any emails at all regarding confirmation, only emails about setting up my online account. I have had  the upfront cost has been held by my bank and on my  Vida phone account it says we are ge...

Scottb92 by • 3: Seeker
  • 2349 Views
  • 2 replies
  • 5 thanks

Resolved! Phone contract

Ive been paying a phone contract for a few years but its not in my name. How would i check if i can get a phone contract out in my name?

haris7 by • 2: Seeker
  • 1622 Views
  • 1 replies
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Fraud in my name, fraud team not helping

I had balifs letters coming through about two phone contracts I knew nothing about. I called the fraud team and they said I have had contact with the number in question, I reported fraud and got no where. After more and more letters and more digging ...

FRAUD IN MY NAME

Someone got a contract out with vodafone in my name without my knowledge at all. So i have been having debt collector letter addressed to me for a phone contract that i know nothing about. First of all i went into my local vodafone store and explaine...

Leaving vodafone

Hello I have been with Vodafone for many years and I am out of contract but now that I've retired I would like to reduce my costs. All I want is a 30 day SIM only rolling contract with a decent amount of data. I'm currently paying £33:a month for 40 ...

Unknown account details

I have found on my credit report an old Vodafone account has £5 still open on it but I have no details which to clear it and close it. I have tried to call the helpline but it keeps cutting me off as I have no details even the phone number it was lin...

Can't register an account because I don't have a UK number

I am in the US.  Trying to buy an Esim.  I can't register an account to complete my purchase because it wants a UK phone number to register and account.  How can I make an account to get my UK number if I have to register with a UK number to get one?

timevans by • 2: Seeker
  • 669 Views
  • 0 replies
  • 0 thanks

Number porting (mobiles.co.uk)

Hi all i have signed up for a plan via mobiles.co.uk, and provided my PAC to start the number porting process from O2. The planned port date is next week (11 Apr). My new Vodafone sim has arrived, I’ve put it in my phone, but it doesn’t work.  My iph...

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