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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

closed account

can somone tell me whats going on with my closed account, i closed my account with vodafone over a year ago and recieved my PAC code and moved to another provider but my credit file still shows that  vodafone havent closed account and account is show...

reidi78 by 3: Seeker
  • 7496 Views
  • 18 replies
  • 0 thanks

April price increase and upgrade

I’m due my upgrade in April , been on a sim only deal and can upgrade now and was going to go for the s23 ultra . Just noticed about the price increase in April which could potentially be 13 /14% , would I be better off just waiting till April as pot...

Wifi Calling Not Provisioned After Factory Reset Pixel 3XL

Im a pay monthly customer under a different email address. 1 week today i had to factory reset my phone due to google pushing a tiny systemplay service update that wasnt meant for the pixel 3xl,  they rectified it quickly but i was one that suffered ...

Boe323 by 2: Seeker
  • 3473 Views
  • 5 replies
  • 0 thanks

Trade In - Phone Condition?

When trading in a phone, what is considered fair wear and tear and what are Vodafone looking at specifically to obtain the full cash value back?The Trade In tool seems to only focus on the screen rather than the case...

Auto Reply to Messages

Hi,A while ago I posted to see if it was possible to forward messages, as I will be travelling but am unable to take my phone with me. As it doesn't seem to be possible to either set up a forwarding from within Vodafone, or indeed to use one of the t...

tonymc by 4: Newbie
  • 1488 Views
  • 2 replies
  • 0 thanks

Trade in prior to receiving new handset?

I have just opted to upgrade my current contract and have chosen to trade in my phone.My new phone, S23 Ultra, is new to be delivered on Friday 17th however can I drop my trade in phone to the store prior to receiving my new phone?I don't need to tra...

Fraud

I would like to know why did I receive this order number when I didnt even applied for any sim card contract because what I applied for is a pay monthly phone samsumg galagxy z fold 4 and I didnt passed on the credit check but 49£ been taken off from...

Mark23 by 2: Seeker
  • 1620 Views
  • 2 replies
  • 0 thanks

Verification Codes not received.

I changed to Vodafone last week , all went well until I realised that I was not getting verification codes from various sites that required two step verification. I was able to check with someone who tried to send me a message and received notificati...

Bkey by 2: Seeker
  • 1389 Views
  • 1 replies
  • 0 thanks

Upfront payment

i applied for a phone contract and a upfron payment was taken out of £29.99, i recieved this email but the upfront payment was taken out and I have not recieved it back

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