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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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New phone and plan - swapping

Hello!  I have an old pay monthly plan with Vodafone that I use with my own phone.  I have just bought a Samsung galaxy phone (through Samsung) and a better monthly Vodafone plan.  I want to keep my same phone number.  The new phone arrived today, wi...

DeliaR by • 2: Seeker
  • 2737 Views
  • 4 replies
  • 0 thanks

vodafone fold z 3 fault

I purchased a fold z 3 from Vodafone (renewed contract) and one morning I opened it up to find a crack down the fold of the phone and black pigmentation down the fold as well, I took it into a Vodafone shop and took photos to prove there was no damag...

jay2494 by • 2: Seeker
  • 729 Views
  • 0 replies
  • 0 thanks

Sim card not working

Hi, I’m a new customer I’ve got a Sim card with you guys and it should’ve been active by 24 hours and it still hasn’t been activated

No connection for over a week PAYM to Voxi - Help!

I am seriously at my wit's end. My contract with Vodafone ended on the 21st of March I have two lines. I requested one of the lines to be migrated to Voxi on the 24th of March. Since then it has been an absolute disaster. I have not been able to make...

Adriano by • 2: Seeker
  • 935 Views
  • 1 replies
  • 0 thanks

Cancel old plan and switch to new plan

I bought a new contract with Vodafone last week as my current one has ended and I was able to upgrade. Instead of upgrading, I got a new plan and now I realised that I have two contracts with Vodafone at the same time and two phone numbers. How can I...

Aldona by • 2: Seeker
  • 1300 Views
  • 0 replies
  • 0 thanks

Ipad

Request information re my iPad for how long should I be paying 

It's the end of the road

I've been with Vodafone for over 30 years. I currently have 5 iPhones and 2 iPads on my account. I'm paying over £3,800 per year for this, for my family. I've upgraded every 2-3 years during those 30 years without a single problem. But now for upgrad...

"Data National" - 22 charges from 7am until 8:30am today

Hello, My pay monthly Mobile has been suspended.Looking at the bill I have been charged 22 times from the moment I switched on my phone today at 7am until 8:30am and received a series of texts Vodafone messages stating I have 116MB left to I have non...

carbonsa by • 2: Seeker
  • 1340 Views
  • 1 replies
  • 0 thanks
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