Automatic plan update not happened.

[Bilbobaggins1]

Morning everyone.  Was texted by Vodafone 13th November saying that my plan was being upgraded due to the age of the plan.  No extra charge but upgrade will be increase of data and unlimited calls.  A link was sent confirming this and saying that I didn't have to do anything,  the update will happen automatically within 30 days of receiving the text.  That should have been 13th December.  That hasn't happened.  Tried explaining this to online help.  Didn't help.  Actually got through to a shop who told me to wait a few days and if still hasn't happened I need to try my luck with 191.

Anyone have any luck getting things sorted using 191?

Thanks,  Simon.,

[Roy_B]

Same thing happened to me.  I'm on an old Red Entertainment 8GB plan, and got a text saying the plan was "closing", and that I'd be moved to a new plan "after 30 days".  They told me the new plan would have unlimited calls, texts and data, but rather oddly didn't tell me the name of the new plan so I'm not sure if it's actually Unlimited Max or not (although not sure what else it could be).   Like the OP, my contract is long past the original term - mine was taken out in Jan 2018 for a 12 month term.

That was a month and a half ago, and I'm still on Red Entertainment.

I kind of assume that things are just happening slowly, due to COVID (and Christmas).  Perhaps they'll get round to it eventually....  Technically, even if it takes them a few months, it will still be "after 30 days", I suppose 🙂

roy