I am receiving a montly saving for a new Evo plan following trade in. This makes my bill -£7.90 each month, meaning that I am in credit each month.
There is no info on what happens to this credit each month. I presumed I would recieve it back to my bank, but nothing as of yet. Does anyone know if the money vanishes into the ether or can I do something to get it??
If it's being put on your account as credit then my thoughts are that at some point when the addition of credit stops from the trade in it will then be used to pay your then future bills.
You gain clarify officially please use Live Chat , phone 191 or speak with the Social Media Team via Contact-us-for-account-specific-queries.
If I can be of any further help then please don't hesitate. Take care. 😎
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
There used to be something on the Evo link in the legal small print that the maximum you would be able to save when trading in a device is £504 or £21 per month towards the new agreement @bwshellard .
The Social Team will have account access and be able to advise how and when the excess will be repaid or if it is possible to use the excess towards an additional Vodafone product or service.
edited after reading this: Evo where you are able to save up to £821 with Trade-in Guarantee
Hello thanks for your responses.
My trade in was £660 to be paid over 24 months, applied against my monthly bill of £19 per month which totals £456 during the same period excluding the annual rises. So there is a difference of £204 or £8.50 per month and a little less following a secure net subscription.
I assumed that the difference would either be paid into my bank account monthly or could be used to reduce the monthly cost of the device plan. Indeed my all in cost when I took out the airtime plan and device plan suggested this was the case.
I will contact the social team to see if I can get more information.
You can certainly make additional payments towards your device plan by logging into your account or through the Application @bwshellard , if you refer to the FAQ's on the Evo link here: Evo this will be explained.
From what you have written you will be receiving this amount on a monthly basis, and would be free to transfer the money towards paying off the device.