Bit of a shambles thus far...

[PaulReviews]

Just joined Vodafone a few minutes ago and already contemplating cancelling; what a farce.

I picked my plan and completed checkout - no issues at all.

Shortly after, I get an email saying "thanks for registering with Vodafone" along with my username and an 8 character, lowercase password.  Is it 2001 again?  F for effort team, that'll be broken in mere seconds.

Not to worry, I immediately logged in to change it.

So... the password has met the rules, but hasn't met the rules?!

I then get a message saying the password can't be changed. Seconds later, I get an email saying it HAS been changed.

So I try to login again.  The old password doesn't work, so it must have changed.  The new one however, also doesn't work.  After clearing cookies, LS & SS, I try again.

Bingo, the OTP screen.

For god's sake. Seriously?! 404 not found... on an OTP screen?

A bit of digging into the API request shows "CUSTOMER_DATA_NOT_FOUND".  Overall, the onboarding process is pretty shambolic.  Weak security, lots of errors and a horrific UX.

Can someone give me a reason to stick with Vodafone? Thanks!

[PaulReviews]

Phew! Cancelled this morning, which was thankfully quick & easy.

[Jason]

Hi @PaulReviews. It's disappointing to see your Community post. We completely understand how both tiresome and frustrating this entire debacle must have been. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone. We're sorry to hear that your journey with us ended this way.