Breach of contract.

[AnthonyR]

 

 

 

Hi,

So I have been with Vodafone for 7 years now and have experienced nothing but issues from the very beginning - From over billing me, losing payments, accusing me of not paying bills due to them automatically being put into an old, inactive billing account for 12 months straight etc.

Most recently, I raised an issue with the customer relations team as my credit file was showing incorrect information (no data/missed payments) for about 14 months. Vodafone originally stated my complaint would be resolved in 3 days - 4 weeks later, a total of 12 hours on the telephone and many disputes later they finally resolved it once I’d sent proof of payment via bank statements.

As a good will gesture, they decided to award my account with £105 worth of credit - However, once I saw my new credit statement I’d realised they hadn’t resolved all the queries.

Due to all of the above, I decided to enquire about cancelling my contract - I was given a quote of £503 but due to the £105 on my account, the advisor stated that the amount would be £398 to cancel with immediate affect but that I’d be better off waiting till my complaint had been resolved before doing so for piece of mind. This particular advisor sent me text confirmation - I double checked this info by asking another adviser on the online chat whom confirmed the price.

After an extra 4 hours on the telephone, my complaint had finally been fully resolved and I asked to pay the termination fee in order to leave Vodafone as the constant worry about over billing has had an affect on my mental health and the trust has been broken on many occasions - The advisor I spoke to then stated I owed £540 (Over £140 than what I was originally quoted by two advisers).

I decided to ring up to lodge a complaint and was put through to the broadband team whom stated he couldn’t help me nor advise me but would get me through to the mobile team - An hour later, he returned and told me that he hadn’t managed to get through to the team but was willing to take a payment of £457 in order to cancel my contract for resolution but that I could possibly be billed for upcoming months too.

In conclusion, I am absolutely appalled at the service I have received over the past 7 years and at this point it’s quite clear that Vodafone are in breach of contract. 
The affect the constant issues are having on my mental health is ridiculous - All I’m wanting to do is pay the £398 I was quoted and have my contract terminated with immediate affect so I’m confident I will not receive any further bills.

I’ve written into Martin Lewis’ team, the which team and also made an complaint to Ombudsman today but I’m just waiting to hear back. Has anyone else experienced any similar issues? I’ve seen a few news articles floating about with lawsuits etc.

[BandOfBrothers]

Hello @AnthonyR 

Not a good experience at all !

Perhaps give the Vodafone Social Media Team's a try at looking at the early termination fee issue via Contact-us-for-account-specific-queries. 

Link back to your thread here including your forum username so your not having to repeat yourself.

I wish you all the best with this. 

[Rachelsss]

Hi, did you get this resolved ? 
I currently have an issue with my Apple Watch dropping out of cellular data. This is the forth time in the contract and every time it drops out again. Vodafone are refusing to let me exit without paying a fee due to quality of service, contact section below. 

[Amanda]

Hi @Rachelsss - I understand how important it is to stay connected. 

We'll need to take a look into this further to see what's happening with your Apple Watch and go through some troubleshooting steps with you. Please get in touch with my team on Facebook or Twitter. 

In regards to ending the contract early, this would usually only be applicable if you're without any service at all for a significant length of time and we're unable to get you back up and running - the network dropping out on your Apple Watch wouldn't fall under this I'm afraid.