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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Trade in

I have a IPhone 13 pro max, and I’ve gone through all the trade in process on the app, it’s quoting a £156 priceI’m just curious, this is surely how much they’re saying is left after my £600 remaining contract is paid off right? This isn’t £156 in to...

Change payment detail

Hi there, I am trying to change a payment detail (to different card) but when I change it on the website, it does not work with an error message, 'We're having trouble verifying your details. We may need additional information from you to take a paym...

park by • 2: Seeker
  • 2408 Views
  • 3 replies
  • 0 thanks

Upgrade Options

I'm looking to upgrade one of the phones on my account to an iPhone14.If I go on as a new user, I can select the phone, then have a variety of airtime options to choose from.  But, if I log in and try to upgrade, there is only one airtime option avai...

My Account - Password Reset

I have gone through the Password Reset process but the resulting email from Voda does not show a temp Password. Tried many times on laptop, tablet and phone. All I get is a red rectangle with a lady in the middle - no temp Password showing. Tried a c...

CPC48 by • 2: Seeker
  • 6815 Views
  • 10 replies
  • 1 thanks

Back order

I’ve ordered the 14 pro max and there was no stock, my tracking no longer says back order and no time scale it said 1-2 weeks before and the initial payment has just come out of my bank. I placed the order on the 23rd of last month, does this mean I’...

T22lko by • 2: Seeker
  • 3921 Views
  • 9 replies
  • 0 thanks

Trade in problems

Hi I upgraded to the Samsung S21. I received the new phone yesterday. I have been trying to use the Trade in tool on the Vodafone app and I can only get to 72% (where it asks me to take a photo of my screen), once I have done that I cannot get any fu...

Flexi Upgrade Fee

Hi Does anyone know how offen the flexi upgrade fee reduced, I have 6 months left and was hoping it will go down a bit , is it something that perhaps updates monthly.

Shocking absolutely disgusting service

This is what happened to me and the complainant I send , Had anyone got any advice or has this ever happened to anyone ? I do not normally complain but this is absolutely discustin . on the 13 of September I have made an upgrade on my phone , for the...

Trade in problem

Hi. I've switched to Vodafone last month and bought the z fold 4 with the option to trade in my z fold 2. Instead of shipping the phone I dropped it at the Vodafone store. It's been nearly one month and I still didn't receive any updates regarding th...

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