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Delivery after repair

becckk_
2: Seeker
2: Seeker

I sent my phone off for repair and the repair has been completed according to the online tracker but it's not yet been sent back out to me. How long does this usually take from past experience? I spoke to an advisor and they said 3-4 days to get it out to post then however long the courier service takes as well but surely that can't be right when the issue is fixed, it doesn't make sense to leave it for so long in the warehouse. They've had it for over a week and from the tracker they only started the work yesterday and completed it today so half expected it to be back before the end of the week 

 

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BandOfBrothers
17: Community Champion
17: Community Champion

They'll probably have set schedules for sending phone's back in one go to keep costs down @becckk_ 

Try asking customer support again via 191 just for clarification.

 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.