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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

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Back order

I’ve ordered the 14 pro max and there was no stock, my tracking no longer says back order and no time scale it said 1-2 weeks before and the initial payment has just come out of my bank. I placed the order on the 23rd of last month, does this mean I’...

T22lko by • 2: Seeker
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Trade in problems

Hi I upgraded to the Samsung S21. I received the new phone yesterday. I have been trying to use the Trade in tool on the Vodafone app and I can only get to 72% (where it asks me to take a photo of my screen), once I have done that I cannot get any fu...

Flexi Upgrade Fee

Hi Does anyone know how offen the flexi upgrade fee reduced, I have 6 months left and was hoping it will go down a bit , is it something that perhaps updates monthly.

Shocking absolutely disgusting service

This is what happened to me and the complainant I send , Had anyone got any advice or has this ever happened to anyone ? I do not normally complain but this is absolutely discustin . on the 13 of September I have made an upgrade on my phone , for the...

Trade in problem

Hi. I've switched to Vodafone last month and bought the z fold 4 with the option to trade in my z fold 2. Instead of shipping the phone I dropped it at the Vodafone store. It's been nearly one month and I still didn't receive any updates regarding th...

Billing

Hello, can someone please help me I am at a loss of how to solve this situation. vodafone are claiming my bill payment for last month didn’t go through, despite my receiving in person and in black and white paper copy confirmation from my bank that i...

Default on my Account that was not my fault.

Hello, I hope this message is able to reach the right person. Back in November I closed my Vodafone account after being a customer for around 2 years. I terminated my contract using live chat and was told to make a final payment to pay the difference...

Unable to call a landline number

So here’s the problem I have which I am completely puzzled by and have tried everything I can think of to solve it. My mother in law has just changed her broadband provider to BT. As part of the super fast broadband service, she has now got VOIP land...

I would like to leave positive feedback!

Just spoke to ELLA on the phone to ask her a couple of inquiries around topping up my phone before I leave for Thailand and she went above and beyond in her service while helping me. All of my questions were answered very quickly and she even managed...

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